Frequently Asked Questions
Everything you need to know about your Yesoul journey.
What is the standard shipping timeframe for Yesoul equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 5-7 business days depending on your location, and you will receive a tracking number via email once your order has shipped.
Do Yesoul smart bikes require a subscription to function?
No, a subscription is not required to use the bike. While the Yesoul App offers premium coached classes and advanced metrics, you can always use the bike in 'Free Ride' mode or connect to third-party apps like Zwift and Kinomap.
What is your return policy for fitness equipment?
We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days for a refund, minus applicable shipping and restocking fees.
Does my Yesoul equipment come with a warranty?
Yes, all Yesoul fitness equipment comes with a standard 12-month warranty covering manufacturing defects and hardware components to ensure your peace of mind.
How do I connect my tablet or smartphone to the bike?
Yesoul bikes use Bluetooth connectivity. Simply enable Bluetooth on your device, open the Yesoul App or your preferred fitness app, and select your bike model from the device pairing menu.
Are the bikes difficult to assemble?
Our bikes are designed for easy home assembly. Each unit comes with a comprehensive toolkit and a step-by-step manual. Most users complete the assembly process in approximately 20-30 minutes.